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How do you encourage an unmotivated team?

“Pleasure in the Job puts Perfection in the Work” -Aristotle

According to a recent Gallup study on the State of the Global Workplace, 71% of employees in Australia and New Zealand were ‘not engaged’ with their jobs! This is a typical trend in developed countries all over the world, so with just one in every eight people feeling engaged at work, companies need to work hard to improve satisfaction so that happiness and productivity can be improved.

It starts from the top

Emotional intelligence or EI, popularised by psychologist Daniel Goleman in the 90s, is the ability to understand and manage your own emotions, and those of the people around you.

A manager who fails to apply this cognitive skill can greatly decrease the motivation of their employees. This type of manager is less likely to reward their team or show appreciation, understanding and empathy – all critical motivators.

Managers may complain that they don’t have the time to spend with employees, or that everyone in their team is too busy performing tasks to improve their emotional skills and social interaction. By making sure your department managers are not burdened with unnecessary admin tasks, it will allow them time to concentrate on more value-added activities and to mentor and engage their teams. Implementing Workforce Management software that streamlines absentee management, rostering, forecasting, reporting and time capture is crucial, and with the use of a total workforce management software package, many work hours can be returned to managers to perfect their IE skills.

What do employees need to be motivated?

There isn’t one answer. You will need to ask them. Employees respond to different motivators, and the key is to spend time finding out what it is that makes them tick – ask about their career goals, what they enjoy about their jobs and what could be improved. Support their work/life balance by demonstrating that their personal life is valued and make it easy for them to manage. Allowing for tasks like requesting a  holiday to be simple can reduce frustration. Using Employee Self Service (ESS), requests can be entered and responded to from the mobile app – quick, easy and trackable.

Let them know you care

In addition to communicating messages about approved shift rosters, the RITEQ ESS can be used for positive group communication such as employee birthdays, and positive company results. It could also be configured to upload links to relevant motivational articles.

“If it falls your lot to be a street sweeper, go out and sweep streets like Michelangelo painted pictures.” – Martin Luther King, Jr.

Emotional Intelligence is a skill that can be learned! It takes time to teach and practice, but strategic investment in the best time-saving technology, combined with human cognitive coaching can create a more efficient yet empathetic, motivational work environment, from which your company can reap the benefits of happiness and productivity throughout your entire workplace.

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